Oracle Moviestream Troubleshooting

Playback Issues and Solutions

Issue: Video Buffers Frequently

Solution: First, check your internet connection to ensure you have sufficient bandwidth. Try lowering the video quality by selecting a lower resolution setting in the video player. Close any background applications or devices that may be using bandwidth. If the issue persists, restarting your modem and router can sometimes help improve the connection.

Issue: Audio Out of Sync with Video

Solution: Refresh the video page or restart the video player to see if that resolves the issue. If the problem continues, try clearing your browser's cache and cookies. Ensure that your device's audio drivers are up to date. As a last resort, try using a different browser or device to see if the issue persists.

Issue: Video Not Playing at All

Solution: Ensure that your internet connection is active and stable. Refresh the page or restart the video player. Clear your browser’s cache and cookies, and make sure your browser is up to date. If the video still doesn't play, try accessing it from a different browser or device.

Issue: Poor Video Quality

Solution: Check your internet connection to ensure you have a stable and fast connection. In the video player settings, select a higher resolution if available. Close other applications or devices that might be using bandwidth. If the problem continues, try restarting your router and modem.

Issue: No Sound in Video

Solution: First, check that your device's volume is turned up and not muted. Ensure that the video player volume is also turned up. If you're using external speakers or headphones, make sure they are properly connected. Restart the video and try playing a different video to see if the issue persists.

Issue: Video Freezes

Solution: Refresh the video page or restart the video player. Ensure your internet connection is stable and that no other devices are using excessive bandwidth. Clear your browser's cache and cookies and update your browser if needed. If the issue continues, try watching the video on a different device or browser.

Issue: Video Playback Error

Solution: Refresh the video page or restart the video player. Clear your browser’s cache and cookies to ensure there are no corrupted files causing the issue. Make sure your browser and any video plugins are up to date. If the error persists, try accessing the video from a different browser or device.

Issue: Video Stutters

Solution: Check your internet connection to ensure it's stable and fast enough for streaming. Lower the video quality by selecting a lower resolution in the video player settings. Close any background applications or devices that might be using bandwidth. Restart your modem and router if the issue persists.

Issue: Black Screen During Playback

Solution: Refresh the video page or restart the video player to see if that resolves the issue. Clear your browser’s cache and cookies, and make sure your browser is up to date. Ensure that any video plugins are also up to date. If the problem continues, try using a different browser or device to watch the video.

Issue: Video Plays but No Picture

Solution: Ensure that your device's video drivers are up to date. Refresh the video page or restart the video player. Clear your browser’s cache and cookies, and make sure your browser and any video plugins are up to date. If the issue persists, try accessing the video from a different browser or device.